If this documentation does not answer your question, 20dragons offers a few ways to get help. Both the Contact form and the Abuse report form create a support ticket, and you'll see a confirmation with a ticket number when your message is received.
Contact
Use the Contact page for general questions. If you are signed in, replies go to your account's email address; otherwise, you provide an email address on the form. You'll need a subject and a message.
Reporting abuse
Use the Abuse report page to report a subdomain being used for abusive, harmful, or illegal purposes. The form asks for:
- the reported subdomain or domain;
- the abuse type (phishing, malware, spam, fraud, copyright, or other);
- a description;
- your name, email address, and organization (email required, the rest optional);
- an evidence URL, if you have one;
- a confirmation that the report is accurate.
Support tickets
Messages sent through Contact or Abuse become a support ticket. Tickets have a status, and you can reply to your own ticket as long as it is not closed. You can also list and reply to your tickets through the API — see Support ticket endpoints.
Before contacting support
To help support answer you faster, have the following ready:
- the subdomain involved, if any;
- what you expected to happen;
- what happened instead;
- any error message or reference code you saw.